Package Little Giant
i got a samsung hdtv and the lower right corner of the frame is sort of bulging?
i got the tv a week ago and out of the packaging, the lower right corner is kind of sticking out, it doesnt seem to affect the screen size or quality or anything else and it feels sturdy, the tv is small enough that i can pick it up myself. plus the bottom silver bar at the bottom is sticking out at the same place from the center to the right. it is ln32a550 and refurbished and by the looks of it i think the silver bar is supposed to be pushed down a little all the way from left to right so you can see the light in the lower center, but for me one side is bulging and the other side isnt, the same size where the black frame is sticking out a little.
how does the warranty process usually go with big items like hdtvs? do they send me a shipping label to attach to the giant box they sent the tv in? i still have the original packaging, it is a brown box that says “refurbished”
I have a Sony and the way the honor their warranty with new TV is that you have the option to send it in and have it fix, or get a refurnished unit without wait and they pay for everything. Now the refurnished units only have a 15 day warranty. But companies usually not honor warranties for unauthorized retailers. You’re first option should be contacting Samsung, they might give you a “new” refurnished TV and I would trust Samsung more than another retailers. If Samsung does not have a warranty (which you can’t blame them for) then you need to contact the place you bought it from.
I’d try to be sneaky and (if the TV doesn’t have a “Refurnished” label on it or the receipt) go to the Samsung Website and register the TV’s serial number as new (if someone hasn’t done so already) that way it would seem like a new TV in their system, but this doesn’t always work.
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